We want to make your experience with Gala Durham as trouble-free as possible, so below are some notes we hope will be useful. If you have any questions at all about your visit, our Box Office will be pleased to assist.
- Monday: 10.00am to 5.00pm
- Tuesday to Saturday: 10.00am to 8.30pm
- Sunday: 2.30pm to 8.30pm
- Bank holidays: closed
- Monday to Friday: 10.00am to 3.00pm
- Saturday: 10.00am to 5.00pm
- Sunday and bank holidays: closed
Bookings can be made in person at the Box Office, by telephone, or through this website. Please note, tickets booked online, or by telephone include a £2 transaction charge.
Unsure if you want to book? We can reserve tickets for up to three days while you decide. We can hold group bookings of 10 or more for a little longer, but these must be paid for two months before the show.
We offer concessionary tickets for selected events – please check at time of booking, and proof may be required upon ticket collection. Only one concession applies.
Gala Durham aspires to make all of our customers welcome, no matter how small, and we really hope that our younger visitors become regulars at our theatre and cinema. In consideration of our audience and performers, we just ask that those under the age of three are only admitted to shows aimed at the very young. If in doubt, you can check with Box Office. For those under one year old, babes-in-arms tickets are available for selected shows.
We accept all major credit and debit cards (except American Express), cash (in person only), cheque (with a valid cheque card), and Gala Durham Gift Vouchers.
We sell our own Gala Durham Gift Vouchers redeemable on any of our screenings or live performances, and available in any value. Buy for friends or family, by simply clicking below to add these to your basket.
We no longer sell National Theatre Tokens, but will continue to redeem these until 31 December 2022.
To help us do our bit for the environment, we would love you to use our eticketing option. We send the tickets directly to your inbox, and you present the tickets to our staff on your mobile phone. But should you need to, the etickets can also be printed off, or we can post regular theatre tickets to you.
Refunds and exchanges
For tickets purchased on or after Monday 9 January 2023, you can exchange your tickets for another performance up to 48 hours before the show you have booked if you are no longer able to attend the performance or film and your booking is not greater than ten tickets for a fee of £1 per ticket. Unless an event is cancelled, all tickets will become non-refundable from this date.
For tickets purchased on or before Sunday 8 January 2023, if you are unable to attend a performance or film for any reason and if your booking is not greater than ten tickets, we will refund the face value of your tickets or exchange them to another event free of charge if you let us know 48 hours before the performance or film.
For groups over ten people, tickets are non-refundable or exchangeable.