We want everyone who visits our website to be able to access the full range of services available, regardless of their skill or technology.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Spectrix booking system
This is 3rd party software that we do not have full control over. We have contacted the company to try and get the issues fixed.
- links: these do not have underlining making it hard for colour-blind users to see them, failing success criterion 1.4.1
- background colours: some text / background colours do not have enough contrast, failing success criterion 1.4.3
- page titles: pages titles are not unique, failing success criterion 2.4.2
- headings: empty headings fail success criterion 2.4.6
- colours: some body or element colours are set, but not all of them, failing success criteria 1.4.3, 1.4.6 and 1.4.8
Content that’s not within the scope of the accessibility regulations
- maps unless they provide core information
- content that’s under someone else’s control that we haven’t paid for or developed ourselves:
- social media buttons
- embedded social media feeds
Preparation of this statement
This statement was prepared in July 2021.
We re-assess the code, design and content of a website, application or system for accessibility whenever it undergoes a major modification. We do this internally using a combination of automated and manual checking.
Main site page content is manually checked every time it is updated.
It was last reviewed on 15 October 2026.
Feedback and contact information
If you have any accessibility problems or feedback, please email us at webadmin@durham.gov.uk.
If you need information on this website in a different format please see our Communication support page.
If you need to contact us about any other issues, please use our contact us page.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.
